Terms of Service

These Terms of Service (“Terms”) are a binding agreement between RG Novatech (“RG Novatech,” “we,” “us”), the company that develops and operates the ExitIntelli service (the “Service”), and the business entity that has registered to use it (“ Customer,” “you”). By creating a workspace, or by any authorized user accessing the Service on Customer’s behalf, Customer agrees to these Terms. If you do not agree, do not use the Service.

1. Definitions

• “Authorized User” — an employee or contractor of Customer whom Customer has given access to the Service (e.g. HR, admin, or leadership roles).
• “Departing Employee” — an individual invited by Customer to complete an exit interview through the Service. Departing Employees are not Authorized Users and do not accept these Terms; their participation and data are governed by our Privacy Policy.
• “Customer Data” — data Customer or its Authorized Users submit to the Service (org structure, escalation contacts, headcount) and the aggregate reports the Service generates for Customer.
• “Credits” — the unit of prepaid usage consumed when Customer sends an interview invite, as described in Section 5.

2. The Service and license grant

Subject to these Terms and payment of applicable fees, RG Novatech grants Customer a non-exclusive, non-transferable, revocable right to access and use the Service during the subscription term, solely for Customer’s internal human resources purposes. This license does not include the right to resell, white-label, sublicense, or provide the Service to any third party, or to use it to build a competing product.

3. Customer responsibilities

• Customer is responsible for having a lawful basis to run an exit-interview program for its departing employees, including any employee notification or works-council consultation required in its jurisdiction, and for the accuracy of organizational data (departments, headcount, escalation contacts) it enters.
• Customer must ensure Departing Employee participation remains voluntary and must not use non-participation, or the content or existence of any interview, as grounds for retaliation, and must not attempt to identify an individual from aggregate reporting or reverse-engineer the Service’s confidentiality and suppression safeguards.
• Customer is responsible for Authorized Users’ compliance with these Terms and for the security of its own users’ access (the Service uses one-time email codes rather than passwords, but a compromised email inbox is still Customer’s responsibility to secure).
• Customer will not use the Service for any unlawful purpose, including unlawful surveillance or discriminatory employment practices, and remains solely responsible for any employment decision it makes, whether or not informed by output from the Service.

4. Confidentiality

RG Novatech will maintain the structural confidentiality protections described in our Privacy Policy for individual Departing Employee interview data, and will not disclose an individual’s responses to Customer except through the explicit, consent-gated safety-exception process described there. Each party will protect the other’s confidential information with at least the same care it uses for its own confidential information of similar importance, and will use it only to perform under these Terms. This obligation does not apply to information that is or becomes public through no fault of the receiving party, was already known to it without confidentiality obligation, or must be disclosed to comply with law (in which case, where legally permitted, the disclosing party will give the other party notice).

5. Fees, credits, and billing

• The Service is billed on a pay-per-use basis: one Credit is consumed each time an interview invite is sent, regardless of whether the Departing Employee completes it.
• New workspaces receive an initial allotment of free Credits at signup (the exact amount, including any limited-time promotional allotment, is shown at signup and on our pricing page).
• Additional Credits are purchased in minimum lots per pricing tier, as shown in-product at time of purchase. Credits are valid for one year from purchase and are consumed oldest-first.
• Credits are non-refundable once consumed. Unused Credits are not refundable upon termination except where required by law.
• The Service does not currently process card or bank payments directly. Customer and RG Novatech will agree on a payment method (e.g. invoice) outside the Service, and an Authorized Admin records the resulting Credit purchase. Customer is responsible for timely payment; RG Novatech may suspend access after reasonable notice for amounts more than 30 days past due.
• RG Novatech may change pricing for future purchases with at least 30 days’ notice; changes do not affect Credits already purchased.

6. Intellectual property

As between the parties, Customer owns Customer Data. RG Novatech owns the Service itself, including its software, models, interview methodology, designs, and all intellectual property rights in them, along with any de-identified, aggregated, cross-customer statistical data we derive to improve the Service or produce industry benchmarks — provided such data is never attributable to an identifiable individual and is not presented in a way that identifies a specific Customer without that Customer’s consent. If Customer provides feedback or suggestions about the Service, RG Novatech may use them without obligation or compensation to Customer.

7. Term, suspension, and termination

• These Terms remain in effect while Customer maintains a workspace. Either party may terminate for convenience by deactivating/closing the workspace or providing written notice, subject to any minimum term stated in an order form.
• RG Novatech may suspend or terminate access for material breach of these Terms not cured within 15 days of notice, for non-payment as described in Section 5, or immediately if continued access would create a legal or security risk.
• On termination, Customer’s right to use the Service ends. Customer Data is handled per the retention terms in our Privacy Policy (generally, available for export for 90 days post-termination, then deleted).

8. Disclaimers

The Service, including any AI-generated interview conversation, scoring, or summary, is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, RG Novatech disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Service will be uninterrupted, error-free, or that AI-derived content is complete or accurate. The Service is a tool to support HR decision-making, not a substitute for Customer’s own legal, HR, or employment-law judgment, and Customer should independently verify any output before relying on it for a consequential decision.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, or data, arising out of these Terms or the Service. Each party’s total aggregate liability arising out of or related to these Terms will not exceed the fees Customer paid to RG Novatech in the 12 months preceding the claim. These limits do not apply to: either party’s breach of Section 4 (Confidentiality); either party’s indemnification obligations under Section 10; a party’s gross negligence or willful misconduct; or any liability that cannot be limited under applicable law.

10. Indemnification

Customer will indemnify and hold RG Novatech harmless from third-party claims arising out of Customer’s unlawful use of the Service, Customer’s breach of these Terms, or Customer’s own violation of employment or data protection law in how it runs its exit-interview program. RG Novatech will indemnify and hold Customer harmless from third-party claims that the Service, as provided by RG Novatech and used in accordance with these Terms, infringes that third party’s intellectual property rights.

11. Service availability

We aim to keep the Service available and reliable but do not currently offer a formal uptime service-level agreement. We will provide reasonable advance notice of planned maintenance where practical.

12. Changes to the Service or these Terms

We may update the Service over time. We may also update these Terms; if a change is material, Authorized Users will be asked to review and re-accept the updated Terms before continuing to use the Service. Continued use after that point constitutes acceptance.

13. Governing law and dispute resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, seated in Chennai, Tamil Nadu, India, conducted in English. Subject to the foregoing, the courts at Chennai, Tamil Nadu shall have exclusive jurisdiction over any matter not required to be arbitrated. Either party may still seek interim or injunctive relief from a court of competent jurisdiction at Chennai to protect its confidentiality or intellectual property rights pending arbitration.

14. General

• These Terms, together with the Privacy Policy and any order form, are the entire agreement between the parties regarding the Service.
• If any provision is found unenforceable, the rest remains in effect.
• Neither party’s failure to enforce a provision waives it.
• Customer may not assign these Terms without RG Novatech’s consent; RG Novatech may assign them in connection with a merger, acquisition, or sale of assets.
• Neither party is liable for delay or failure to perform caused by events beyond its reasonable control.
• Nothing in these Terms creates a partnership, joint venture, or agency relationship between the parties.

15. Contact

RG Novatech
No: 8, II Cross Street, Ganesh Nagar, Adambakkam, Chennai – 600088, India
Legal notices: legal@exitintelli.com